As a Hong Kong user, how do I file a complaint?

Hong Kong customers only - If you have a complaint or suspect that your assets may have been lost, please contact us at You will receive an acknowledgement of your complaint within one working day. While we strive to respond to you as soon as possible, it may take us up to 45 days to provide you with a final response. If you are a customer of Bullish (GI) Limited, Hong Kong Branch or Bullish HK Operations Limited, and are not satisfied with the response we provide to you, you are entitled to refer the dispute to the Financial Dispute Resolution Centre Ltd for resolution under the Financial Dispute Resolution Scheme

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