Passing our KYC (Know Your Customer) process

About the identity confirmation process

As a regulated exchange, we require all customers to provide proof of their identity and address by completing our identity confirmation process upon signing up for a Bullish account. You cannot register with us nor trade and/or deposit assets without successfully completing the identity confirmation process.

Required documents

During the identity confirmation process, we require the following identification information:

  • Government approved ID (Valid passport, National ID card or a full valid driving license)

  • Proof of address

  • Taxpayer Identification Number (for individual accounts)

Accepted proof of address documents

Document type

Issue date and validity

Mortgage statement

Issued within the 3 calendar months preceding date of application

Bank or building society statement

Issued within the 3 calendar months preceding date of application

Bank or building society account opening confirmation letter

Issued within the 3 calendar months preceding date of application

Credit card statement

Issued within the 3 calendar months preceding date of application

Financial statement, for example pension or endowment statement

Issued within the 3 calendar months preceding date of application

Tax statement (issued by government tax office)

Issued within the 3 calendar months preceding date of application

Utility bill (i.e. gas, electric and/or water)

Issued within the 3 calendar months preceding date of application

Telephone bill (landline only – not mobile phone bill)

Issued within the 3 calendar months preceding date of application

Internet service provider account statement

Issued within the 3 calendar months preceding date of application

Insurance statement (e.g. policy document for home or vehicle insurance)

Issued within the 3 calendar months preceding date of application

Investment account statement (share, portfolio, or unit trust statement)

Issued within the 3 calendar months preceding date of application

Government issue ID card that states address (must be machine-readable i.e. contain a MRZ)

Must be valid and different to the document provided for identification purposes

Government issue driving license that states address (must be machine-readable i.e. contain a MRZ)

Must be valid and different to the document provided for identification purposes

Residency permits that states address (government issued, stamped and certified by issuing authority)

Must be valid and different to the document
provided for identification purposes


Identity confirmation steps

Identity

  1. Log in to https://exchange.bullish.com/. 
  2. Choose Begin Confirmation Process.
    Identity confirmation steps with begin confirmation process button
  3. Choose the box next to Allow Bullish to collect and use my live self-portrait.
  4. Choose Submit My ID.
    Provide your ID popup window with Submit My ID button
  5. Choose Start under Start verification.
  6. Choose the issuing country/region for your ID.
  7. Choose the ID type.
  8. Submit your ID by either taking a photo, uploading a copy, or using your mobile device.
    ID verification animated with steps
  9. Follow these instructions on how to add your ID:
    • Do not wear glasses or other accessories.
    • Make sure your face shows a neutral expression, without smiling.
    • Make sure there is no glare or extreme light.
  10. Choose Start to take a live photo of your face to confirm your ID.
    Face verification popup window with oval for selfie
  11. Place your face in the oval.
  12. Choose I'm ready when you are ready to take your photo.

Address

  1. Enter your address.
  2. Choose the document type you will use to prove your address.
    Note: The proof of address document should include your legal name and address. Accepted documents include utility bills, bank statements, tax returns, etc., issued within three calendar months before the date you register for a Bullish account.
  3. Choose Submit My Address.
    Address verification window with submit my address button
  4. Upload the document.
    Upload utility bill window
  5. Choose Continue.
Note: If your data cannot be detected after two attempts, please reach out to our Customer Support for assistance.

Tax information (for individual accounts)

Note: As part of our identity confirmation process, you also will be asked to provide information in relation to the net worth and identify the source of your wealth/funds.
  1. Choose Fill out tax form.
    What you will need window with fill out tax form button
  2. Fill out your financial and tax information.
  3. Choose Add tax residence if you have more than one tax residence.
    Note: Your tax residency is the country where you are resident/registered for tax purposes. Each country has its own rules for defining tax residence. For more information on tax residence, please consult your tax adviser or the tax residency pages of the OECD CRS portal.

    Financial and tax background window with cursor choosing tax options
  4. For each tax residence selected, provide a Tax Identification Number (TIN).

    • If your TIN is not available, choose I don’t have a TIN and choose either of the reasons.

    • If the second reason is selected, (e.g. you are unable to obtain a TIN or equivalent number), please explain why you are unable to obtain a TIN in the textbox.

  5. Choose I declare that I'm not a US person if you are not a US person.
    I am not a United States person declaration popup window

    Note: “U.S. Person” means a U.S. citizen or resident individual, a partnership or corporation organized in the United States or under the laws of the United States or any State thereof, a trust if:

    (i) a court within the United States would have authority under applicable law to render orders or judgments concerning substantially all issues regarding administration of the trust, and
    (ii) one or more U.S. persons have the authority to control all substantial decisions of the trust, or an estate of a decedent that is a citizen or resident of the United States. This definition shall be interpreted in accordance with the U.S. Internal Revenue Code.

If you have any questions on how we handle your data, visit our Privacy Notice.

Final steps

Once you have successfully uploaded all the required documents, you will receive a confirmation email at your registered email address. The email is valid for 24 hours.

  1. Choose the log in button in the confirmation email. You will be directed to Bullish to confirm your personal information.
  2. Choose The following is correct once you have confirmed all the information. If you see You are confirmed, then your account has been successfully created and confirmed.

If you do not receive a confirmation email after 10 minutes:

  1. Check your spam folder for the confirmation email from donotreply@email.bullish.com
  2. Log in to Bullish to check your confirmation status.

If you do not find the email or your confirmation status isn't showing confirmed, you will need to start the identity confirmation process again. After you have done the second identity confirmation process and still do not get a confirmation email, please reach out to our Customer Support for assistance.

Automated identity confirmation processing time

The identity confirmation process will take 5-10 minutes if the information provided is easily confirmed. If a manual review is required, the process could take longer.

If you have any questions on how we handle your data, explore our Security articles or visit our Privacy Notice.

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