1. Bullish Help Center
  2. Security & Settings
  3. Account Management

Managing your devices

The device you use to create your Bullish account is automatically registered as your linked device. We recommend using a personal device and linking more than one personal device for added security in the event you lose access to one of your linked devices.

You can add an internal device key, such as your laptop’s built-in biometric sensor or smartphone’s Face ID, and an external device key, such as a YubiKey®.

You can link or remove a device at any time, but you must have at least one linked device.

If you lose access to one or all of your devices, Bullish has an Account Recovery process that will allow you to quickly regain access to your account.

Adding a new internal device

Note: You must be logged into the Bullish exchange before linking a new internal device.
  1. Navigate to https://exchange.bullish.com/add-device on your new device or
    1. Go to your User Menu in the upper right of the screen.
    2. Choose Settings.
      Choose settings from drop down menu
    3. Navigate to Device Management.
      Device management under settings
    4. Choose the Add button.
      Add button under device management
    5. Choose Internal Device Key.
      Add internal device key
    6. Go to https://exchange.bullish.com/add-device. 
  2. Enter the email you used to sign up for Bullish.
  3. Choose Begin Registration. You will receive an email from donotreply@email.bullish.com to complete the process.
    Register a new device key pop up window
  4. Choose Log In in the email on your new device.
  5. Name your new device. 
    Name your new device key window
  6. Choose Register with WebAuthn. In the WebAuthn browser pop-up choose This device.
    Note: This terminology is specific to Google Chrome and may be different on another browser.
  7. Perform WebAuthn verification.
  8. Choose I’ve Approved My New Device Key. You will now need to log in using a previously linked device to approve this new device.
    Log in on a registered device with I've approved my new device key
  9. Log in using a previously linked device. After successful login, you will be presented with a pop-up to approve the new device.
  10. Choose Yes, Approve in the Device Key Detected pop-up window.
    New device key detected pop-up menu with Yes, approve
  11. Enter your 6-digit PIN. Choose Confirm.
  12. Perform WebAuthn. You have now successfully added the new device. You can use this new device to access your Bullish account.

Adding a new external device

To add a new device key to your account:

  1. Go to your User Menu in the upper right of the screen.
  2. Choose Settings.
    Choose settings from drop down menu
  3. Navigate to Device Management.
    Device management under settings
  4. Choose the Add button.
    Add button under device management
  5. Choose External Device Key.
    External device key highlighted
  6. Name your new device. Choose Continue.
    Name your external device key
  7. Follow the instructions on the Register a new external device key pop-up window.
  8. Choose I've Inserted My Key.
    Register a new external device key
  9. Perform WebAuthn verification. You will need to unplug your new external device key.
  10. Enter your 6-digit PIN. Choose Confirm.
  11. Perform Webauthn to authorize the new external device key using the same internal or external device key used to log in. You have now successfully added the new device. You can now use the newly added devices/keys to access your Bullish account.

To see your newly added device keys:

  1. Go to your User Menu in the upper right of the screen.
  2. Choose Settings.
    Choose settings from drop down menu
  3. Choose Device Management.
    Device management under settings

If the previously registered device(s) cannot be accessed, or your new device key was rejected, please reach out to our Customer Support for assistance.

Trouble connecting your device?

Your device may fail to connect to your account if your software/hardware has not been updated. For mobile devices, make sure that you are running the latest versions for:

  • Android - Version V7+ and SDK levels 24-29+
  • iOS - Version 14.2+.

Unlinking a device

If you will no longer use one of your devices to log into your Bullish account and you still have access to that device, we recommend you unlink it first for security reasons. Remember that you must always have at least one linked device at all times.

To unlink a device:

  1. Go to your User Menu in the upper right of the screen.
  2. Choose Settings.
    Choose settings from drop down menu
  3. Choose Device Management.
    Device management under settings
  4. Find the device to be unlinked and choose Remove.
    Remove a key under device management
  5. Confirm the statement by choosing Yes, Continue.
    Are you sure you want to remove this device with Yes continue button
  6. Enter your 6-digit PIN. Choose Confirm.
  7. Perform WebAuthn to confirm the action.

If you removed a device in error, you can link it to your account again.

Linking one device to multiple accounts

There is no restriction on the number of accounts associated with one device.

Viewing your registered devices

To see your registered devices:

  1. Go to your User Menu in the upper right of the screen.
  2. Choose Settings.
    Choose settings from drop down menu
  3. Choose Device Management.
    Device management under settings
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