Recovering your account

Bullish requires the following elements to create and secure your account:

    1. Your password, and
    2. Your Two-Factor Authenticator which include:
      a. A passkey
      b. TOTP (time-based one-time password) authenticator such Google Authenticator and Authy

They are required each time you log into your account. If you’ve lost access to your password you can start the account recovery process to reset it. If you’ve lost access to your 2FA(s) please contact Bullish Customer Support.

Note: We recommend to have more than one 2FA configured to your account as backup.

Registering a new passkey

If you lost access to your passkey, you can register a new passkey. If your current passkey isn’t working properly, you can re-register it as a new one.

To register a new passkey:

  1. Go to https://exchange.bullish.com/login.
  2. Choose Register now next to Using a new passkey?.
    Register now in Login page.png
  3. Enter your email address and choose CONTINUE.
    Enter your email in Account Recovery.png
  4. Check your email for the verification code. Go back to the login screen and enter the verification code.
    Enter verification code .png
  5. Answer your security question and choose CONTINUE.
    Answer your security question Acount Recovery.png
  6. Enter a name for your passkey and choose CONTINUE.
    Passkey name Account Recovery.png
  7. Enter your password and choose CONFIRM to approve your new passkey.
    Enter password to approve passkey.png
  8. In the passkey registration browser pop-up, choose Continue if you are using biometrics such as Face ID or a fingerprint. If you wish to use a different passkey method, choose Use a different device.
    Note: This terminology is specific to Google Chrome and may be different on another browser.
  9. You will be redirected to the login screen with the pop-up message that your passkey has been created.
    Success New Passkey is created.png

Recovering your TOTP app

If you lost access to your TOTP authenticator app, you can recover it using the secret recovery key.

To recover your TOTP app if you are using Google Authenticator:

  1. Open the Google Authenticator app.
  2. Add a new account and choose Enter a setup key.
  3. In the account details page, enter the email address you used to register your Bullish account, and the secret recovery key.
  4. Choose Add.

Registering your password

  1. Go to https://exchange.bullish.com/login.
  2. Choose Recover next to Forgot your password?.
    Recover for Forgot your Password.png
  3. Enter you email address and choose CONTINUE.
    Enter your email in Account Recovery.png
  4. Check your email for the verification code. Go back to the login screen and enter the verification code.
    Enter verification code .png
  5. Answer your security question and choose CONTINUE.
    Answer your security question Acount Recovery.png
  6. Enter your new password and choose CONTINUE.
    Create password with requirements.png
  7. Use your passkey for WebAuthn or your TOTP authenticator to approve this action.
    Approve Change Password.png
  8. You will be redirected to the login screen with the pop-up message that your passkey has been created.
    Password is updated Account Recovery.png

Full Account Recovery

If you forgot your password, and lost access to your 2FA, as well as the answer to the security question, please contact Bullish Customer Support from the email account you used to register on Bullish.

Note: Customer Support may ask for additional documentation to complete the account recovery process, (i.e. passport, driver's license or other form of a government-issued ID), and a photo of yourself holding your ID to confirm your identity.
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