Recovering your account

Bullish requires the following elements to create and secure your account:

1. Your password, and
2. Your Two-Factor Authenticator which include:
   a. A passkey
   b. TOTP (time-based one-time password) authenticator such Google Authenticator and Authy

They are required each time you log into your account. If you’ve lost access to your password you can start the account recovery process to reset it. If you’ve lost access to your 2FA(s) please contact Bullish Customer Support.

Registering a new password

1. Go to https://exchange.bullish.com/login.
2. Choose Recover next to Forgot your password?.
   
3. Enter you email address and choose CONTINUE.
   
   
4. Check your email for the verification code. Go back to the login screen and enter the verification code.
   
5. Answer your security question and choose CONTINUE.
   
   
6. Enter your new password and choose CONTINUE.
   
7. Use your passkey for WebAuthn or your TOTP authenticator to approve this action.
   
8. You will be redirected to the login screen with the pop-up message that your passkey has been created.
   

Recovering your TOTP app

If you lost access to your TOTP authenticator app, you can recover it using the secret recovery key.

To recover your TOTP app if you are using Google Authenticator:

1. Open the Google Authenticator app.
2. Add a new account and choose Enter a setup key.
3. In the account details page, enter the email address you used to register your Bullish account, and the secret recovery key.
4. Choose Add.

Full Account Recovery

If you forgot your password, and lost access to your 2FA, as well as the answer to the security question, please contact Bullish Customer Support from the email account you used to register on Bullish.