Recovering your account

Bullish requires three elements to create and secure your account:

1. A registered passkey, (e.g. personal computer, tablet, or mobile device),

2. A 6-digit Bullish PIN, and

3. Your WebAuthn authentication (fingerprint on your registered passkey, Face ID, or an external hardware passkey such as a YubiKey®.)

All three are required each time you log into your account. If you have lost access to your 6-digit Bullish PIN or previously registered passkey(s), or your WebAuthn authenticator isn’t working properly and needs to be re-registered, you can start the account recovery process to reset either one.

Account recovery

To start the account recovery process:

1. Log into Bullish at https://exchange.bullish.com/. 
2. Open the login link from the email sent to your registered email address.
3. Choose Recover next to Trouble logging in?
   
4. Choose Recover Account.
   
5. Answer your security question and choose Recover Account.
   
6. Choose either:
   • Reset Bullish PIN or
   • Register Passkey.
   

Resetting your Bullish PIN

To reset your 6-digit Bullish PIN, you will be asked to:

1. Create your new Bullish PIN.
2. Perform WebAuthn on an already-registered device to confirm your identity.
3. Log in successfully to Bullish once your new Bullish PIN is set.

Registering your passkey

When choosing Register Passkey, you will be asked to:

1. Confirm your Bullish PIN.
2. Register your new device with WebAuthn.
3. Log in successfully to Bullish once your new passkey is registered.

If you forgot your Bullish PIN, passkey, and security question answer, or need further assistance during your account recovery process, please contact Customer Support from the email account you used to register on Bullish.